Performance Management
In our work we are often asked to help organisations to introduce performance management/appraisal systems. This is in recognition of the importance attached to managing performance effectively. Appraisal processes have been around in the NHS for a long time but implementation is, at best, often patchy. There are also a number of different approaches, which include objective setting, a focus on behaviours and competencies or 360º appraisal. To assist our clients we focus on:
- working to ensure that the purpose of the system is clear and the link to organisational performance management is explicit.
- ensuring that the different approaches are understood and that a system is designed which fits the culture, style and management maturity of the organisation.
- placing the notion of continuous learning and staff development at the heart of the process.
- establishing a link with other policies being pursued as Investors on People.
- gaining top level commitment and agreement to the process to be introduced.
- designing and delivering appropriate briefing or training sessions/courses for those involved in the process.
- ensuring that an effective system of quality control is put in place to ensure that confidence in the system is maintained.